FAQ
From your first generation to credits, assets and account management, find answers to common VimiraAI questions here.
Understand VimiraAI's position, basic workflow and use cases.
Is VimiraAI an image generator or an editor?
Both. Start from a text description or upload a product, portrait, space or sketch as a reference for scene replacement, local edits, outpainting and commercial asset extension.
Where should I start?
Enter a request on the homepage or choose a close visual direction from the inspiration gallery. Confirm the prompt, reference, model, size and count before the task enters the workspace.
What is VimiraAI best for?
It is built for ecommerce heroes and detail pages, brand key visuals, event posters, social covers, portrait retouching, virtual try-on, scene replacement and batch campaign assets.
Task states, references and project management.
Where can I see progress after submitting a task?
The workspace shows queued, running, completed and failed states. Logged-in users can reopen work from project history to keep editing or reuse it.
Why can the same prompt produce different results?
Image models are probabilistic. Model version, reference, size, resolution and generation parameters all affect the result. Keep a good version and tighten the request around it.
What should I know before uploading a reference?
Use a clear image with a complete composition and only upload assets you have permission to use. State which people, products or structures must remain unchanged.
One-time packages, charges and failed-task refunds.
Is VimiraAI subscription-based?
No. VimiraAI currently sells one-time credit packages with no monthly or annual plan, membership tier or automatic renewal. Purchased credits enter your balance.
How many credits does a generation use?
The cost depends on the selected model, resolution and count. The estimated charge is shown before task creation, and top-ups, charges and refunds appear in the ledger.
Are credits refunded when generation fails?
If a task finally fails because of a system or model-service error after charging, the corresponding credits are returned. A successful output that simply misses the aesthetic target is not a system failure.
What if credits do not arrive or a payment is disputed?
Use the contact page, choose feedback and include your account email, order information and a description. Do not submit a full card number, payment key or other sensitive credential.
Login, data management and commercial-use notes.
Do I need to log in?
Browsing cases does not require login. Creating and saving real generation tasks requires login so projects, assets, credits and generation status can stay in sync.
Can generated images be used for commercial projects?
You need sufficient rights to input assets and should review people, trademarks, text, facts and third-party rights before publishing. AI output is probabilistic, so final commercial review remains necessary.
How do I export data, delete assets or close my account?
Open the data page under account management to request an export, delete creative assets or start account closure. Sensitive operations require a second confirmation and recent authentication.
What if I still cannot find an answer?
Go to Contact, choose the closest topic and leave a reachable email with a complete description. Avoid sending passwords or payment keys when sharing task, project or order details.
Didn’t find your question?
Tell us the scenario, task or order details and we will follow up based on the issue type.